Transform Every HVAC Call into Profitable Performance

We’re a family operated company and our goal really is just to make everybody’s lives better—our customers, our employees, and our community. We have over 3,500 maintenance customers that we serve every year […] I want to help coach and train our employees to get better and in turn they’ll make our customers lives better.

We got into measureQuick through Jim Bergman who knew that we were always looking to better our company, give a better experience to our customers. Once measureQuick was developed, it was just a perfect tool for us to really take ourselves to the next level.

MeasureQuick has helped me get a complete overview of how a residential HVAC system works. The integration of having three different manufacturers of tools talking to each other is absolutely amazing. They bridged the tool gap. I use Fieldpiece probes ,Testo probes,TEC True flow grid. I also like when HVAC School / Brian Orr’s tech tips suggestions come up. in the app.

I have always known that good software can, and should, augment the way that we do business in the trades, but there had never been really good software for technicians in the field. Most of the HVAC software is centered around business operations (CRM, Accounting, etc.) or design (Manual-J, Manual-D, etc.). Those softwares are important, don’t get me wrong, however for technicians in the field, there has never been a more powerful tool than what MeasureQuick offers.
The ability to unify and communicate with the awesome selection of connected tools that are available on the market today is one of the pieces that has been most important to myself. The integrations allow me to only have to familiarize myself with the intricacies of the MeasureQuick platform instead of fumbling around with the tool manufacturer’s software (which to be honest is generally not what they’re good at, they’re good at making tools).
As a business owner it is often hard to know what areas your staff may need more training in. Since I am also in the field the majority of the time, looking back at past measureQuick reports allows me to see what “flags” are being repeatedly ignored / overlooked and allows training to be tailored to the specific topics that seem most important to the way I want my business to operate.
Over the years the power of the software has grown, now with the integration into House Call Pro (the CRM software that we use), integrations with the TrueFlow Grid for airflow measurements, and the Sauermann combustion analyzers means that all of our workflows, from the day of an install to the years of maintenance thereafter, can be ran inside of the MeasureQuick platform and sync with our customer history.

For my business, I can trust that my technicians are following a proper workflow / protocol. We used to have massive checklists for our maintenance members because I always wanted to offer a streamlined / similar experience, no matter the technician that was at my customers home that day. MeasureQuick allowed us to consolidate that into an application that not only gathers the metrics needed, but also can help point less seasoned technicians to problems they may have glossed over, as well as provide a beautiful report that proves the measurements that we took while on site.

If you’re not using measureQuick, you’re leaving money on the table. There’s a lot of systems out there that we’re selling systems that other companies are just passing by. measureQuick does all the hard work to find every billable opportunity every time.
I had just started HVAC at this new company and we didn’t have a lot of guys yet. We had four guys, including myself. As we were hiring more and more guys in,  we were trying to figure out what gauges & tools we were going to use. I was asking one of our best guys at the time “what do you like?”
And he says  it really doesn’t matter – I can use Testo or FieldPiece or whatever, cause I use measureQuick. You can use any brand tool you want and it converts everything into the app. And I’m like,  man, that sounds pretty cool. So I downloaded it myself and I was still out running calls at the time, and I tested measureQuick out in the field. And I was like, Holy crap, this is awesome. It’s super easy to use and I can use any tool I want.
A lot of times the hardest part about HVAC is that communication piece and the reporting that is generated from measureQuick with a  grade, a letter grade. Everybody understands that. So if a technician is showing a customer that their system is performing at a D minus. The customer understands exactly what that means, and  from a third party. It’s really a great way to show the customer kind of the deficiencies in the system. And then what’s also awesome is after you show the customer that D minus and what it would take to get it up to an A, it’s awesome when you’re able to do that and you do your clean the coil and make whatever repairs were necessary, get the airflow correct.
And all of a sudden you’re back to an A, so now that customer is a customer for life and they’re going to, they’re going to tell you, tell your neighbors about your company. So that’s really a powerful tool. It’s a marketing tool – a business tool really.

measureQuick is supporting our growth. It’s supporting the technicians that we’re bringing from outside the industry into our industry. It’s giving them the technology component that they’re looking for. measureQuick is turning our industry from the hardworking, dirty, bib-overall wearing industry into a clean industry – into a white collared industry – which makes it easy for us to recruit technicians from adjacent industries.

measureQuick just shows that you did or didn’t do it the right way. That’s what I like about it. I love when Jim first introduced measureQuick – I was on board instantly and I thought this is the greatest thing since sliced bread. And when we don’t use measureQuick properly is whenever we start having failures.

Now we’re at the point where it’s required that we run measureQuick on every call – both the furnace and AC. We’re early adopters of the latest and greatest equipment and tools to better serve our customers – Genz-Ryan is we’re 100% focused on customer service.
Callbacks used to be a pretty just accepted part of our company, to the point where we even had a full time guy that was hired just to run callbacks. That’s not really sustainable if you’re paying people and then as you continue to scale. If we have 1 guy running warranties, that’s basically at a net loss for the company for it. For every 25-30 technicians, we now have to hire another warranty guy at a loss just to go behind these technicians.
Over the last year, we haven’t seen any callbacks from more recent things to the point where we actually were able to just eliminate that position because we’ve been able to effectively reduce our callbacks in a significant amount. And we’ve noticed, a lot of our callbacks before were a lot more just on simple things. We’d get the information back and we’d just be like, oh, gas pressure was set to wrong systems now overheating or band speed wasn’t separate systems overheating or not cooling. So now the coils nice enough after their visit. Left the door panel off the AC, or, just minor things that add up, but then really take no extra time to go and go and solve. But once we’ve started using measureQuick, we’ve noticed our callbacks have dropped dramatically when it comes to the craftsmanship side of things. So now we run almost 10 manufacturing warranty. So legitimate warranties for every. One kind of craftsmanship issue, whereas before it was about 50 50 split.
The Remote Streaming Feature is something that I have found invaluable, the before I used to have to get in a vehicle or my field managers get in a vehicle or teams, technical captains would have to get a vehicle and go up to a technician. To figure out what’s going on, because. Very few people can see pictures or just get a list of, hey, my temperature is at this and this and be able to fully diagnose it without being there and seeing it. Now we can see exactly where the temperatures are at, where, where the electrical voltage and currents are at and just see how the overall systems are forming at the same time we’re able to see the flags. And. Even just with that, I’m able to jump in there quick or captains or technical support.
We also use ServiceTitan, so the office staff watching the calls, will get notified “Hey, mQ is complete!” They know they’re on deck and should start helping build options, looking through the photos, all that kind of stuff. But it has also helped our customer service team on the back end, people call back with questions from the customers. Our support staff can see exactly what happened on site, and help our customers more on the front end versus, hey, let me get the answer for you and call back. So now we’re able to provide that just a little bit better customer service.
The more we get into it, and in the years to come, as we refine our processes, our measureQuick use is just going to keep growing and growing.

It gives me information that no other tool can give me. From the confidence to know that a system is delivering full capacity on a hot day, to diagnostic problems that I can’t figure out on my own, MeasureQuick is a one of a kind software. I have just started my own company, and plan to fully implement the capabilities of this software on my maintenance, and commissioning of new systems as I grow my business.

There are very few companies I admire as much as the team at MeasureQuick, because I know this is so much more than just a paycheque for them. They really care about making the HVAC industry a better place, and it shows.

As an older tech with the most experience among our tech team, I often get asked for assistance from our amazing junior techs or exchange findings with our other talented senior techs. Measurequick speeds up remote technical assistance inquiries, but more importantly it provides real time accuracy. I can spend 10-20-30 minutes or longer asking for all the critical data points needed (What is your metering device? What is your return air dry bulb? What is your return air wet bulb? What is your outdoor dry bulb?… the list goes on and on) and still wonder if the information given to me by a junior tech or apprentice was accurate, or we can use Measurequick livestream and guide them through more data points in a fraction of the time of a phone call. As long as the junior tech can be trusted to get the probes in the right place and profile the system properly, livestream mQ data allows me to instantly guide them much more efficiently and effectively than a phone call. Livestream allows me to see the system profile, pressures, line temps, superheat, subcool, target superheat & subcool, return dry bulb, return wet bulb, supply dry bulb, supply wet bulb… and several more data points IN REAL TIME all at a glance that takes less than a minute instead of wasting their time, our customer’s time, our company’s time, and my time. With mQ livestream, I can flip through the screens and see data points they’re not noticing and bring it to their attention (like hey, your line temp clamps are reversed; no wonder superheat & subcool look terrible, or pointing out importance of confirming proper air flow before attempting to raise a low suction pressure by adding refrigerant: ABC, Air Before Charging). I can also guide them with mQ built in explanations. For example, if superheat is too high or too low, I can ask them to click on their superheat and a link pops up for a “What Should My Superheat Be?” HVAC School article by Bryan Orr. We can go over the article together for a better understanding, and sometimes even us older guys learn something new in the process. This powerful link feature provides precisely the right training at precisely the right time -in real time with a real world actual example to learn from. This link feature built into mQ is also full of great reminders for us guys with more experience. When you deploy all the probes you can rest assured you did not forget any important data points. Two of the most common and easiest to spot mistakes from a frustrated junior tech I instantly notice with livestream are reversed line temp clamps or reversed psychrometers. It only takes a few seconds to notice this and point it out with mQ livestream instead of 10-20-30 minutes or more of frustrating & exhausting questions with simple answers. Stop wasting time and get instant accurate answers -in real time- with mQ livestreams.

The biggest reason why we use measureQuick is it gives us an overall better product for our customers and for our technicians as well. They’re going to be able to get more accurate readings, diagnose stuff easier. With the remote streaming, they get way better support. They can reach out to senior techs, myself, our team leads.

We can get multiple eyes on a problem and that really reduces the need to have to come back for a second diagnosis […] We’re showing [customers] a full report of how their system’s working and they’re going to get a better understanding of what problems are, what we can do to fix them. Companies that aren’t taking advantage of measureQuick just aren’t giving that level of service.