The senior tech, on every job.
One expert cannot ride every truck. measureQuick streams the live diagnostic from the field to the office, so a senior tech or manager sees the same readings the junior tech sees, and guides the fix in real time.
Expertise does not scale by hiring
Nearly 30% of HVAC technicians are over 55, and the trade could be short more than 300,000 technicians by 2031. Your best diagnostician can be on one job at a time. Everyone else is guessing on the calls the veteran is not on, and the callbacks follow.
Sources: ACCA (nearly 30% of HVAC technicians are over 55); industry workforce studies project a shortfall of more than 300,000 technicians by 2031.
See what the tech sees
When a technician runs a test, the live readings stream to the cloud. A senior tech opens the same view from the shop, reads the actual superheat and static pressure, and talks the field tech through it. No describing the problem over the phone. No second trip for the veteran.
Solve the hard call on the first visit
The hard calls get solved on the first visit, because the expertise is on the call even when the expert is not. The junior tech learns the cycle by working it with a coach, not by reading a manual that night.
Ben Chouinard, a service manager at Simpson Salute, runs his crew this way: "All I have to do is teach them where to put the probes how to open the app and how to enter the information. The rest I can do right from my truck, from my phone, from my office, no matter where I'm at."
Support the whole team through the day
A single diagnostician can support a whole team through the day. The shop stops losing the calls that only the best tech could close, and the best tech stops driving across town to rescue them.
Chad Simpson, owner of Simpson Salute, watched one manager absorb the work of several: "he can help three or four, or five service technicians. All at the same time, without leaving the office, probably more accurately than if he went out himself to do it."
Onboarding drops from 6-12 months to 3-4 when junior techs work alongside a remote coach (Fire & Ice case study). Results reported by the named contractor; your results will vary by team, market, and workflow.
“The biggest reason why we use measureQuick is it gives us an overall better product for our customers and for our technicians as well. They're going to be able to get more accurate readings, diagnose stuff easier. With the remote streaming, they get way better support. They can reach out to senior techs, myself, our team leads. We can get multiple eyes on a problem and that really reduces the need to have to come back for a second diagnosis [...] We're showing [customers] a full report of how their system's working and they're going to get a better understanding of what problems are, what we can do to fix them. Companies that aren't taking advantage of measureQuick just aren't giving that level of service.”
Questions, answered
What does a tech need to stream?
The measureQuick app and the probes already in the kit. The live readings stream to the cloud as the test runs, and a senior tech opens the same view from the shop.
Which plan includes live data streaming?
Premier, at $49 per user per month. The same plan carries the cloud, reporting, and AI Assist.
Does the senior tech have to be on-site?
No. That is the point. One diagnostician supports the whole team from the office, on the calls that used to need a second truck.
Can the whole team watch a stream, or only the manager?
Anyone in the company can open a colleague's live readings from their own phone, as long as the tech is streaming, so senior techs and the manager can all get eyes on the same call.
How much faster does it make onboarding?
A junior tech does the physical work while a remote coach reads and explains, so the skill builds on real calls instead of in a classroom. Fire & Ice reported onboarding dropping from 6 to 12 months down to 3 to 4.
Put your best tech on every job.
Live data streaming is included with Premier, $49 per user per month. Book a demo and we will stream a live test to show you.