You can't coach what you can't compare.
The hardest part of running a service team is variance. Two technicians from the same shop can produce two different diagnoses on the same system, and that spread, across every truck and every day, is the real cost of the operation. A manager's leverage is narrowing the band. measureQuick puts every test on one dashboard the moment a tech runs it, so the standard stops depending on which truck the customer drew.
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Built by Jim BergmannThe founder and the field's most-cited diagnostics educator.
- NIST-tested science
Lab-grade accuracy at 10x lower cost and 100x simpler deployment.
- Works with your tools
80+ tools across 17+ brands you already own.
The hidden cost of running blind
Variance is the tax that never shows up as a line item. The work happens in fifty driveways a day, out of sight, and the gap between your best tech and your newest surfaces later as rework.
- Callbacks you learn about late, when they cost the most. About $650 a service call, $850 an install (ACCA).
- Quality that swings from your best tech to your newest on the same kind of job
- Questions on the radio, half-finished reports, the same training points on every ride-along
- Months of ride-alongs before a junior tech you can trust to run alone
- A scramble for documentation every time a warranty or compliance audit lands
What you get
One dashboard for every truck
Every test syncs to the cloud the moment a tech runs it, so you see passes, fails, and who ran them across the whole team without calling a truck. Mike Cotto, field manager at Jones Services, used to run his crew through the radio one reading at a time. Now, in his words: "I can spend more time coaching better instead of spending time on asking the 21 questions."
A standard you set once
Companywide Checklists deploy the same required steps to every technician, with checkbox, photo, and short-video capture built in. You make static pressure and charge verification non-optional, and the app holds the line so you are not repeating it on every ride-along. As Jacob Oppelt of Best Neighbor put it, "I can't make a tech not consistent if he's using measureQuick."
Coach from the office, live
Stream a technician's live readings to your screen and talk them through the call before they leave the driveway. At Simpson Salute, one manager who used to chase jobs across town now backs three to five techs at once from his desk, by his owner's account more accurately than driving out himself.
Coach from data, not opinions
A 0-100 Vitals score per system gives you one comparable number across techs: 90-100 commissioned, 70-89 marginal, below 70 multiple issues. You cannot coach what you cannot compare, and a pattern of low scores is a conversation about process, not blame. Technicians who feel supported adopt faster than technicians who feel watched.
The callback you hear about late
Doug Larson, Director of Operations at Genz-Ryan: "Callbacks actually used to be a pretty accepted part of our company, to the point where we even had a full-time guy that was hired just to run callbacks." After measureQuick went on every truck, the company cut callbacks 90% and eliminated that position. The out-of-spec system gets caught on the first visit instead of becoming next week's repeat trip.
Compliance as a by-product
ACCA Quality Installation verification comes out of the same diagnostic your tech already ran. The proof of the work is the compliance record, branded with your logo, with no second paperwork project.
A manager's day on the platform
- 01
See the board
Open the dashboard to recent projects, completion rates, and the jobs flagged for a failed subsystem.
- 02
Catch the flag
A failing system surfaces while the tech is still on site, not after the customer calls back next week.
- 03
Stream in
Pull up the live readings, spot the missed step, and walk the tech through the fix on the first visit.
- 04
Prove the work
The branded report closes the job as both the customer record and the compliance file.
What teams report
fewer callbacks at Genz-Ryan after measureQuick went on every truck. 47 technicians, full adoption.
added revenue at Jones Services from five first-year techs who ran measureQuick 656 times and closed 53% of those calls.
to put a new tech on a truck alone at Simpson Salute, against the industry's 18-to-36-month norm.
Results reported by the named contractors from their own use of measureQuick. Your results will vary by team, market, and workflow.
“As a business owner, a service manager, or a technician, you need to use measureQuick. It's going to cut back on callbacks. It's going to build higher tickets. It's going to be good for training.”
Questions, answered
How do I see what a tech measured without calling the truck?
Every test syncs to the manager dashboard as it happens. You see passes, fails, and who ran them in real time, and you can open the full reading on any job.
What does a callback actually cost me?
About $650 for a service callback and $850 for an install callback (ACCA). A 5% rate on a $2M shop runs roughly $80,000 a year, before the peak-season calls the callback truck cannot run.
My techs will see this as monitoring.
It works as support, not surveillance. The Vitals score is a coaching metric that shows who is trending up and who needs help on which subsystem, and technicians who feel supported adopt faster than technicians who feel watched.
How do I get my team to actually adopt it?
Make it mandatory, then start with one believer: get a technician who buys in to the top of the board and let adoption spread from a peer who proves it. Coach the why from each tech's own numbers, and hold the follow-through, because the tool is not autopilot and accountability is still the manager's job.
How fast can a new tech run on their own?
Companywide checklists and quick profiles mean the newest tech runs the same test your best tech does. Ben Chouinard at Simpson Salute reported getting new techs into a truck on their own in about 30 days, without tying up his senior techs.
What does it cost to put on every truck?
Premier is $49 per technician per month, no long-term contract. One prevented callback, at roughly $650 for service or $850 for an install (ACCA), pays for several seats.
See your field operation.
Book a 20-minute demo and we will walk your team's dashboard with real data.