How Acadiana Comfort Solved Their #1 Callback Across 650 New Construction Houses Per Year

A Lafayette, Louisiana new construction contractor discovered that 90% of their callbacks were airflow and static pressure related. By implementing measureQuick on every startup, they dramatically reduced those callbacks and accelerated installer training tenfold.

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The Challenge

When Acadiana Comfort entered the new construction market, Cody Brasseal knew the production track home segment would be unforgiving. Low profit margins, fast pace, and high volume left zero room for warranty callbacks. With 650 houses per year flowing through the company, every callback cut directly into margins.

The breaking point came in a single subdivision. Cody sent a technician to check on one house with water in the emergency drain pan. That tech walked down the block and found all 15 houses had the same problem. The root cause: fan speeds were never set properly, and nobody was checking static pressure. Installers were pulling a vacuum, opening the service valves, and moving on to the next house. Without manometers or structured startup processes, there was no way to verify airflow before leaving.

We don’t need to do 650 new construction houses a year and guess whether or not these things are coming back to us. We need to give ourselves the most probability of success. And the only way we can do that is if something was measured.

Cody Brasseal, Owner/President, Acadiana Comfort

The Solution

Cody had used measureQuick early in his career on the retrofit and service side, so when the callback crisis hit, he knew where to turn. He rolled out measureQuick on every new construction startup, replacing the old vacuum-and-go process with a guided, step-by-step workflow that covered static pressure, airflow, fan speed settings, and refrigerant charge verification.

Adoption required patience. Installers pushed back, saying measureQuick doubled their startup time. Cody invested in on-site training, walking through startups alongside his crews. He would complete the first house himself, then watch the installer do the second, coaching through each step. He gave them time and space to build proficiency rather than demanding immediate speed.

The measureQuick reports sync directly to Housecall Pro, creating a permanent record attached to each job. When warranty conversations arise with manufacturers, the service manager can pull the original startup report without involving the field technician, keeping trucks rolling and generating revenue.

The Results

The impact was measurable within months and has compounded over the years since implementation.

The #1 callback category, water in drain pans caused by incorrect fan speed and static pressure, dropped from a persistent and expensive problem to a non-issue. Acadiana Comfort’s remaining callbacks have shifted to things outside their control: manufacturer defects, humidity management in Climate Zone 2, and air balance in long attic duct runs. Mechanical startup failures are effectively gone.

measureQuick taught them what I would say is probably more advanced diagnostic skills. Installers are not necessarily your guys that are out there solving huge service problems. But it was able to get the terminology in front of them so that they were seeing it every single day, and it advanced them and their training and their technical ability probably by tenfold.

Cody Brasseal, Owner/President, Acadiana Comfort

The training effect was the unexpected payoff. Installers who had never owned a manometer and assumed every three-ton air handler shipped at 1,200 CFM began developing intuition for healthy approach temperatures, static pressure ranges, and compression ratios. The measureQuick workflow put those metrics in front of them on every startup, and daily exposure replaced what would have taken years of classroom instruction. Today, Acadiana Comfort runs a measureQuick on every single new construction startup, and the company uses those reports as documentation in warranty disputes with manufacturers, turning what used to be multi-trip, multi-call ordeals into much quicker resolutions.